Refund policy

Paid placements are not on sale yet: checkout is not live and no payment has been taken through this site. This policy describes the terms that will apply from the day sponsorship and paid listings open.

Until then, sponsorship enquiries are handled by email and nothing is charged.

A paid placement is prepared, reviewed and then published on an agreed date. If you cancel in writing before the placement goes live, the amount paid for that placement is refunded in full.

If the placement cannot be published for a reason on our side, for example a review that does not pass verification, the amount is refunded in full without needing a cancellation request.

Once a placement is live it has delivered the visibility it was bought for, so it is not refundable for change of mind. The placement can be cancelled for the next renewal cycle instead.

If a paid placement is materially mis-described by GreenAIX, for example it is published in the wrong category or without the Sponsored label, we correct it or refund the affected period, at your choice.

Placements run for the period stated on the order. A renewal can be cancelled at any time before the renewal date and takes effect at the end of the current period; the current period is not refunded.

Cancelling a placement never changes the facts in a listing. Verification dates and sourced facts stay as they are, and removals follow the correction process instead.

Refunds are returned to the original payment method, in the same currency and through the same provider that took the payment. Processing time depends on the provider and on the banking side, typically five to ten business days after approval.

Fees charged by the payment provider for the original transaction follow that provider's rules and may not be returned.

Write to [email protected] with the organisation name, the placement, the payment date and the reason. Requests are answered within five business days.

If you are a consumer in a jurisdiction with a statutory right of withdrawal that applies to digital services, that right applies in addition to this policy.